Huge email back and forth with the underwriters at Trinity Payment Solutions. We are in the process of switching merchant processors. They had a number of questions about our business model and how we do certain things. They wanted clarification on billing practices, pricing, and contracts. Spent quite a bit of time giving them answers and explaining what we do. I went into tons of details and provided links, logins, screenshots, statements, etc. Just for fun - we are a high-end SaaS (software as a service) company, dealing with operations and accounting. We have a standard package that we use and then do custom work on top of that. Mini elevator pitch.