Cory and I going over a list of questions. About halfway through, Steve and Chuck joined us. I think that they were going to meet and work on some look and feel, but Cory and I were on the meeting. Anyways, the question got brought up about doing down payments on stock/units and how to book that and keep everything straight. The real answer is using transitional invoices. Having said that, we went round and round talking about possible options. Towards the end, Chuck was saying that when we redo our fracture stuff, we may need to make it part of the system that a prepaid invoice, deposit on merchandise, in-store credit, and other things be put in place and education and training made available.

For the record, here is how you would do it right now... using a transitional invoice.

1. Stock in the item, even if you don't have it in stock. If it is in stock, use that item. Anything that is unknown, just make a note of that. For example: a serial number or VIN number - maybe use the customer's phone number or email address.
2. Go to the stock/unit and go through the invoice/sale process. Make sure and set it to a transitional invoice (that wording is dynamic - layaway, prepaid, etc.).
3. Do the sale for the full amount and then take the amount that is either pre-paid or deposited. That will start the journey of the stock/unit and the payments received. All of these transactions will auto flow over to the balance sheet (already built-in) if using a transitional invoice.
4. Keep the invoice in the transitional state until it comes in, gets delivered, or whatever. If needed, additional payments (deposits on merchandise) may be made along the journey.
5. When ready, flip the transition invoice over to a real customer invoice and finish out the rest of the info. Once flipped, it will show up for sales taxes, on the P&L, accounts receivable (if money is still owed), and will count against inventory values. Prior to that, the whole thing is held on the balance sheet as the work in progress, pre-paid invoice, layaway, deposit on merchandise, etc. (dynamic naming).

Anyways, the takeaway is for fracture, we really want to have a way to show our people how to do certain tasks (searchable education mode). We also want to have some of the special account stuff like in-store credit, vendor credits, gift certificates, coupons, punch cards, etc. all done and part of the system. Those features may be built-in prior but need to be there. As a note, a lot of those will be sub sections of what we call special accounts, just like the current loyalty points stuff.