Trying to fix a local error on Chuck's local development environment. We ended up reaching out to both Wayne and Alan to see if we could get help. We also tried playing with it a little bit and doing some testing. It was over our heads.

Chuck and I were talking about some of the hard questions and hard decisions that we need to make as a company. We were talking about creating a nice letter that we could send out to our clients and let them know that we have to raise the prices. Maybe use Marisa or someone who could turn it into a small marketing ploy or add some flower or fluff to it. We also talked about how we need to let the people know that we are still a lower cost solution than the competition. We talked about setup fees, what it really costs, and how long it takes us to recoup that or those costs. There is a client acquisition cost and we need to cover and recoup that cost. Chuck and I were estimating that it costs around $2,000 per client (at a minimum) to get a new client on to the system.

He and I were going over some rough calculations and projections. Basically, Chuck was kinda coaching me and giving me some good ideas that I could take back to management meetings. Along with those same comments and options about raising our prices, we talked about how quick we could turn things around, including paying our own bills and our own payables. We have a problem there. We end up paying for everything, but if there is a cash crunch, we are slow paying our guys and gals. That is a problem and causes strife and issues as it keeps going.

Going back to the price increases for our clients, we have been eating the extra costs for years. We just can't keep doing that. It is hurting us. We had some really good discussions, good talk, and good advice.

Towards the end of the meeting, Wayne joined us and we tried looking into the local development error that Chuck was getting. Other email stuff as well.