Steve and I talking about levels for charging for tech support, training, and 3rd party API socket settings. We need to figure out where the lines are and how to stick with that.

We need to figure out how to charge for what pieces that we offer and what the clients use. Along with that, we need to charge enough to be fair to us and our clients. Currently, it is very one-sided and the clients get a screaming deal and we struggle from that one-sided balance.

Just some ideas... free tech support (with limits), paid training, paid setup, paid 3rd party integration, paid development, etc. Treat it like an auto body shop... If someone wants something done to their car, they need to pay for it - lift kits, tinted windows, paint jobs, accessories, etc. We just need to figure out where to draw the lines.