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Color Code: Yellow
Assigned To: Eric Tauer
Created By: Eric Tauer
Created Date/Time: 10/15/2020 9:59 am
 
Action Status: Blank (new)
Show On The Web: Yes - (public)
Priority: 0
 
Time Id: 6984
Template/Type: Brandon Time
Title/Caption: Troubleshoot Euflora Loyalty Earnings
Start Date/Time: 10/19/2020 4:00 pm
End Date/Time: 10/19/2020 5:00 pm
Main Status: Active

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Notes:

Eric and I jumped on and were looking at some random entries on the Euflora server for customer loyalty points. Everything that we could see was pointing to good code and it doing what we wanted it to do (change over to ACV on loyalty points - actual cash value). We finally figured out that there was about a one week period where the servers were using the older code vs the newer code. We ran an update, that already existed, and it fixed the problem. It took us awhile to figure things out. Imagine a current model that works but a known window (say a week, a couple weeks in the past) where things were not correct. Hard to find that kind of stuff. Eventually, we recognized the pattern of the older code and that is what tipped us off to the possible problem. All should be good to go, we only had this problem on one server. That makes it tough to debug and figure things out. We were both pretty stoked once we figured it out and got it back on track.