We talked about charging for high end or specialty tech support. We talked about calling it specialty services or something like that. This is when we have to get a developer or designer involved vs just a quick question or phone call. Basically, do we need one of the specialty workers or people? If yes, we need to charge for those meetings in order to cover their time.

We went through a number of projects, asking questions, taking notes, and filling in gaps. We talked about new settings and next steps for certain projects. The more we plan and do our prep work, the smoother the projects should go. We also setup some new plans and added milestones and checkpoints along the way. All of this is us getting better and better at project management. We are so grateful for Cory and her efforts. Steve, Cory, and I make a pretty good team on the project management side. Steve can sell it, dream it up, and pitch it. Cory helps things to keep going and doing follow-up, and I help with technical questions and ask questions about different pieces of the puzzle. It is working out great.