Danny had a couple of gun range users on a call. We had a number of guys on the call. We had Steve, Brandon, Chuck, Danny, and Sean. These are some of the notes from the meeting. Danny had the couple on speaker phone and the rest of use were on the GoToMeeting session.

- They bought the gun range from a client who had 5 years of data.

- The whole adilas system is built on a web or web page type format.

- Some things that they would like is: sell a gun, add a member, schedule a lesson.

- They do use payroll - but they need a split rate for their employees

- They are looking for industry specific forms

- They need reoccurring invoicing - we have this - and they have multiple merchant accounts

- Text and form fields vs a simplified work flow

- They used to use adilas to help with waivers but it seemed to be a bottle neck

- Lots of typing. They want to use a driver license scan.

- In the sales process, it asks for the driver license and that should already be in the customer record

- They can tell that adilas has a powerful database backend, but they are looking for a simple work flow - aka a big button to do a task

- It would be nice if things were tracked from the manufacture

- On there inventory, they are running full vendor specific stuff where they could be using a more generic inventory

- They have a lot of paperwork that need to be online.

- They need lane use and scheduling.

- They feel like they have a number of different businesses running all under one roof. Retail sales, gun range, lessons, plus normal business stuff.

- They do like having all of the reports and data, but feel that most of it too complicated.

- They would like to have different modules that would be easy to turn on/off and hide/show those pieces as needed.

- They may be missing some training - a bunch of the pieces that they need are there but they may be missing some training.

- On payroll - they really need some split rates. They have to setup different departments and then they don't pull together to calculate overtime correctly due to the different rates.

- Training, training, training. They are making complaints that totally exist but they don't know how to use them.

- On the bottom of the calendar... they like the next month, last month buttons but they only go to the physical next or previous month. They want it to be fully go as far as needed.

- Pricing - They have seen big prices like $14K or $500/month.

- Lots of the ranges have tried tons of different software systems. Nobody seems super happy with their full products.

- There were some complaints about having to do things one way and then add that info into adilas after the fact. They would love to see things more streamlined.

- Go to the Las Vegas trade show in June - they saw 6+ vendors pitching their products. The show is huge.

- They would like built in online scheduling, directly from their website, with full merchant processing. All doable, but not out of the box currently.

- There are only about 20 main distributors in the gun market. They, the distributor, seem to want to share their product catalogs and inventory lists.

- They would love to get info from the distributor vs having to enter their own info for every gun. Lots of different makes, models, and small tweaks to what each gun has.

- They have 8 lanes. They had to close 3 due to Covid-19. That creates a huge wait and higher pressure. They really want online booking for their lanes.

- Each business needs stuff catered to their specific business model and industry. We are very general and it works, but they are really looking for an industry specific solution.

- We keep hearing this... training and training - they were talking about problems between splitting an invoice between a credit card and cash. That is built-in, but they don't know how to use it. As a side note, some of that training and lack of training deals with a breakdown on the communication channels.

- Steve jumped in and said that we are committed to making it easier and more user friendly. We would like to service specific industries and thus being willing to work directly with end users and persons who are in the know for their industry.

- Things keep changing - things that they want, keep being developed but not being communicated back to them.

- On the reoccurring billing, they want the full thing. The invoice, the payment, the full processing, the whole nine yards. They kept talking about similar to a guy membership where it auto charges, auto bills, auto everything. Once again, the full cycle. We have all of the pieces, but there is a small part of that process that is still manual.

- They do like the membership end date functionality that shows up in red if they are expired.

- They have membership cards and want to be able to scan those and make sure that it pulls up the correct customer. They said that it used to work, but now it doesn't work. We would have to see what it scans and then make sure that it coded into the system.

- They had major pain one day when adilas was down... they had to handwrite 250 tickets. That was terrible. They really need good up time.

- They have a new range software package. It took the other company about 2 months to get it all installed and configured.

- The amount of time is limited that they have to instruct and help their customers. They want it almost so intuitive that no instruction is needed.

- Trade-ins, verbage, and making things simpler. The naming convention doesn't tell them what it will do. Some examples are: system maintenance, system assets, elements of time, etc. They want it to say, sell a gun, add a member, schedule a lesson.

- Less typing - more scanning - more clicking (within reason). Minimal on the typing. Just for fun... they have to type in crazy names with screens, masks on, and other crazy Covid-19 type stuff. It just makes it tough.

- On memberships... They love that all of the carts are tied to customers and we track all of that data. However, if they sell a membership, they want it to auto add and update the correct fields and values.

- They seem to skip the news and updates - they are on a mission doing the task at hand.

- They like the high-tech toys.

- Getting the developers to get some immersion into the real business model and the style of what is going on. Aka - what is really going on and how should it flow in real life? Getting the developers out in the field more (exposure to the end user side of the puzzle). They called it immersion. Finding and solving the pain points.

- We may come out and visit their shop and their range. That would really help all parties involved. Steve, Danny, Chuck are all volunteering.

- Some of the other software platforms aren't deep enough or don't do enough. They can see how if we change the frontend of adilas, it could really handle most of the needs.

- Guns are a fear-based business. News, elections, crazy times, all of those things drive sales. Their industry is really pyrenoid on giving out personal info - the government may come after them.

- Being able to scale... sure we can do it once or a couple of times, but can we do this for hundreds and hundreds per day.

- Quick fixes like being able to scan the driver license or enter a phone number from a 10-key, etc. Things that already exist but need to be surfaced better. Steve was mentioning a new gun range homepage and/or interface.

- Let's keep the communication lines open. Reach out to Danny. danny@adilas.biz

- Steve was talking about both form and function. Let's get it going. He was talking about even some quick changes like a new custom homepage for gun ranges. Task based buttons and quick access to underlying functionality. Add some quick options that they will use.