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Color Code: White
Assigned To: Stephen Berkenkotter
Created By: Stephen Berkenkotter
Created Date/Time: 5/11/2020 5:48 am
 
Action Status: Blank (new)
Show On The Web: Yes - (public)
Priority: 0
 
Time Id: 6367
Template/Type: Steve Time
Title/Caption: Meeting with Kelly - Metrc 503 Issues
Start Date/Time: 5/11/2020 2:30 pm
End Date/Time: 5/11/2020 3:30 pm
Main Status: Active

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Notes:
On Thu, May 7, 2020 at 9:30 AM api-info@metrc.com <api-info@metrc.com> wrote:
Cory,

Thanks for the extra information!

We are aware of the intermittent 500/503 errors that you are experiencing. Our technology team has also identified the issue causing this error. We expect a resolution shortly and will follow up once we have confirmation that the issue is fully resolved. 
In the meantime, please retry any transaction that receives a 500/503 response until this issue is resolved.

Thank you so much, and reference ticket #446893 for your records.

Have a good day,
 
Andrew Magnemi
API Team
Metrc, LLC
image
Your ticket number is 446893