Josh popped in and was asking about simple bug fixes. He wants to be one of the guys to help respond and fix some of those smaller bugs (say 1-4 hours - little mini projects.). Yesterday, he and Alan knocked out a small one that our users needed. We were shooting around some ideas and challenges. There was some talks about ways to gather the help/support info from the user on a per page basis. We also talked about who services those tickets and how we track them. We are thinking about elements of time and using that tool to hold and process the help/support tickets.

Danny chimed in and was talking about the tech support process and also the follow-up after the fact. Building customer loyalty by providing the fish to the seal (reward) and following up. You gain a lot of ground that way.

We did a small demo of some of the new screenshots from Jonathan. Lots of good ideas and options. Steve really liked a number of the new concepts that he was brining into the mix.

Build and break, build and break. This seems to be a reoccurring theme. Build it, let people use it (almost even abuse it), when it breaks, you rebuild it and start over again. You have to do this over and over again.