Meeting with Columbia Care. We had Molly, Guy, Megan, Steve, and myself on the call. The topic was - ways to improve the tech support and communication.

Talking about advancements in technology, beefing up servers and capacity, and other options.

They would like a way to get immediate support from Adilas. Guy was pushing, somewhat, on helping us to get to the next level. He had some great ideas and seems to be a server expert (monitoring and reporting on server problems). We, at Adilas, need to get Wayne more involved on the monitoring level. One of Guy's main object was to look at the source and/or problem vs just rebooting the server. He said that he is willing to work with us on getting a better reporting and analysis system in place. All of these advancements will help all of our clients.

Towards the end of the call, we committed to get with Wayne on some additional monitoring and also sent them a tech support cheat sheet with phone numbers, emails, and light reset/reboot instructions.