Light report by Shannon on her tasks. She showed me the current profile for Smart POS from Svend (hardware guy). We talked about maybe using a small mini interview and helping to get some of these guys and gals to get their info out to the public. Sometimes that is hard to come up with on the fly. We also talked about who is going to pay for the support on the hardware side? Also, what are the lines (rules of the game), obviously we can't pay for never-ending support, especially on hardware issues. The other question was how do we track those leads and/or referrals back and forth? Great questions.

What are the lines between tech support (basic) and actual training (hand-holding or extended time with the client)? Who pays for what? More questions about expectations and budgets.

Tons of older content that was pushed up by Shannon into the Adilas University site. See this entry:

https://data0.adilas.biz/top_secret/time_web_gallery.cfm?corp=371&id=3941 - 27+ Word Documents dealing with user guide content.

Where are we going next on this... We setup some time to work on the user guide project. We will keep building things and do things step by step. Slow and steady wins the race.