Basic Assignments
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Options & Settings
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Main Time Information
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Sorry, no photos available for this element of time.
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Notes:
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- Working with Shannon and getting back in to the loop... - Small review of the training event - Shannon reporting on her progress and her homework assignment. See element of time 4010 in the shop. - Known tech support areas... login and getting locked out, navigation, reports, step-by-step how to's, hardware, back-end users (balance sheet) - Reports on items and invoices - getting their information back out - Using the existing tools to get what you want - Hardware is always a "hard" piece - no pun intended - We would love to get him on the adilas market and then let him handle it from there. - Possible hardware packages and suggestions - Maybe proactively pay a hardware guy to reach out to his/her clients and be on the proactive side of things. - Maybe some trouble shooting documents for different known hardware issues - tips and tricks - More needs for using the adilas marketplace - calling cards, tips and tricks by power users, mini advertising - Hardware is a totally different realm and is the hardest tech support category - at least for us - Great ideas - but sometimes it goes nowhere - just due to the number of things calling for attention - Shannon has also seen lots of high-end questions from back-end users - especially from the balance sheet and high-level financials - On training... we need different levels - laser focused, beginner, intermediate, and advanced - how do we accomplish this? - Multiple different forms of helping to educate our users - help files, steps to success, user guide, videos, live training events, etc. |