Wayne popped in and we talked about database transfers between servers and how to handle duplicate records. We came up with a plan and he will be moving forward with the plan.

Eric and I setup some dedicated times to work on loyalty points and special account tracking. We are planning on 2 hour blocks for the next two weeks, from 1-3 pm, Tuesday, Wednesday, and Thursday. That will be good to get some dedicated times to work on things.

------ different topic -----

These were some other questions that I wrote on a number of post-it notes... we are just trying to get organized and figure out a better plan for handling all of the pieces that are coming in.

- There are so many needs

- There are so many new requests (new things)

- There are quite a few bug requests (old things)

- Who does the work?

- How do we inform them?

- What is the plan?

- How can we duplicate ourselves?

- How do we create the funnel type approach.... things come in, we record them, we organize them, we distribute them, we work on them, we can check in, get reports and put things to bed

- If I add to my to do list... it never gets done

- Who can I use and what are my budgets?

- How do you prioritize request, projects, and bugs?

- Who gets assigned?

- What do we want to be?

- What are we becoming?

- Who are we wearing out?

- How do we mange that?

- What are our goals?

- We need some help

- See a need... fill a need - I kept coming back to this... this may be the next step.

- Help people manage themselves

- I feel like I'm climbing with a dresser on my back - so many pieces, we need to simplify.

- What teams (people assets) do we have? How are we going to use that?

- I'm running and hiding...

- We need some help

- Kinda like facing giants

- Get the Lord's help

- Get some good help

- See a need, and then fill that need... make a plan!

- Focus on one thing at a time - it is hard to switch and transition.

- We may have to keep people at bay while we do things.

- Schedule it out and stick to that if possible.

------- meeting with Steve -----

- Departments and who gets what

- We sometimes have multiple people looking and checking on the same things. That is not effective and/or efficient. Say an email that is sent to Steve and I, we both look at it and then both respond. This is just one example.

- How do things come in? Do they start with support or do they start with a call to a rep or something else? We might need to start catching things and then funneling them around.

- There is not a book on "SaaS" Software as a Service. We are kinda faking it as we go. That is for real. Basically a pioneering project.

- Maybe talk to Shannon and see if we could get here back. Maybe have her come back in as a different role. We could really use an internal project manager of sorts. Maybe a higher or overall approach.

- We may need to use elements of time and create our own support system and/or support tickets. That could be really quick, now that we have some things ready and done.

- We would love to have a sorted tick list... What are the top 10 maintenance pieces, top 10 bugs, top 10 new requests, top 10 upcoming projects. Then keep rotating through that.

- We love the concept of the data assembly line... What about our new needs... We have done of data, tons of servers, tons of requests, tons of needs... how are we going to track that process and take the actions that are needed.

- We might need places where we have ideas, projects, maintenance, bugs, etc.

- We often talk about the burning platform... it is amazing as we keep going, the burning platforms get fixed, and then there becomes another burning platform.

- Steve and I need a shield to help us filter some of the outside static and/or noise. Once it gets boiled down, we could get a list of things to do and work on.

- We feel bad about not being able to get emails, phone calls, and texts. We are just getting too many. We may need a person to help shield us a bit there.

- Steve and I have thousands and thousands of emails and thousands and thousands of text messages. It gets too much for one person to handle.

- We are in the business of data management, storage, processing, and such. We need to help categorize things and help filter the number of requests that come in.

- Filters... We need someone to help us catch things and then basically boil things down into a manageable list.

- We need to be able to allocate resources as we see fit. There are always limits on people, talent, time, money, etc. We need to manage our resources.

- We have some guys that are top notch... We are seeing Wayne, Alan, Eric, Bryan, Will, Dustin, etc. They are all shining and showing more and more potential. That is exciting.

- We also have Shari O., Shannon, Drea, etc. on the tech support and customer care side.

- We will be working on a running list and trying to be more effective.

- We really want to reach out and have the people run and excel where they have skills and talents.

- We are going to be reaching out to and contacting some of our people. We have a great team... if we use that team wisely, that will open up options.

- Kinda funny, we use to ask our clients, where is your pain? Let's start there. We'll we have the pain now, so, I guess we start there and work forward. Yee haw!