Shari O. and I were looking at the verify payment logic for expense/receipts and expense payments. We had some questions that one of our power users had brought up. We recently made some visual changes, and we think that is what caused the confusion. The new interface as a graphic or icon where some words used to be. You can get a tool tip if you mouse over the icon, but it no longer spells it out in raw text. The same link and option exists, it's just smaller and tied to an icon vs a normal spelled out text link.

We are all so much of a creature of habit, we tend to go super-fast and not slowdown unless we need to. The slightest change can throw us off if we aren't ready for it. After we got done with our research and checking things out, I spent the rest of the hour doing emails.